Post-implementation support and development
Our company focuses on post-implementation services and development activities in SAP systems.
For Customers, who have already implemented SAP system we provide professional assistance in maintaining the system and clearing errors. We offer services in the following areas:
- business applications area related to the proper handling of business processes implemented in SAP systems
- technical area of SAP system (SAP BASIS) related to the technical maintenance of SAP applications.
Systems of our Clients are constantly monitored to ensure maximum availability and performance and set to detect emerging problems. Permanent monitoring prevents from problems that might arise in the future. The availability of our consultants and technical knowledge, guarantees removal of faults in a short time. PROS consultants also support SAP systems end-users in solving problems arise during the operational activity.
Customers can decide with option for monthly subscriptions for support services.
Customers who decide to use the SAP outsourcing services receive:
- optimization and stabilization of the cost of SAP system maintenance,
- increasing the level of availability and reliability of SAP systems,
- transfer of responsibility for the maintenance of an adequate level of competence and skills for the SAP support,
- optimizing of the IT infrastructure utilization by the continuous monitoring and tuning of SAP system,
- proper documentation and knowledge management based on proven tools and processes.
An integral part of support services is regular reporting of removed bug. PROS presents Clients periodic reports showing contracted services and indicating route of the development environment of Customers system.